Terms of Service

Welcome to CustomCap.uk. These Terms of Service (“Terms”) govern your use of our website, products, and services. By accessing our website or placing an order, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our website or services.

1. About CustomCap.uk

CustomCap.uk provides custom cap design, manufacturing, embroidery, printing, and related apparel customization services. Throughout these Terms, “we,” “our,” and “us” refer to CustomCap.uk, while “you” and “your” refer to the customer or website user.

2. Acceptance of Orders

All orders placed through our website are subject to acceptance and availability.

We reserve the right to:

• Refuse or cancel any order at our discretion
• Reject designs that violate copyright, trademark, or intellectual property laws
• Decline orders containing offensive, unlawful, hateful, or inappropriate content
• Limit quantities on certain products or promotions

An order confirmation does not constitute final acceptance of your order. Production begins only after artwork approval and payment confirmation.

3. Custom Artwork & Intellectual Property

By submitting artwork, logos, images, or designs to CustomCap.uk, you confirm that:

• You own the rights to the submitted content or have permission to use it
• The content does not infringe on any third-party intellectual property rights
• The content complies with applicable laws and regulations

You agree to indemnify and hold CustomCap.uk harmless against any claims arising from the use of submitted artwork.

We reserve the right to refuse any design that may violate copyright, trademark, or other intellectual property laws.

4. Pricing & Payment

All prices displayed on our website are listed in GBP (£) unless otherwise stated.

We reserve the right to:

• Update product prices without prior notice
• Correct pricing errors
• Modify promotional offers at any time

Full payment or an agreed deposit may be required before production begins.

Accepted payment methods may include:

• Credit Cards
• Debit Cards
• Bank Transfers
• Stripe
• Other payment methods displayed during checkout

5. Artwork Approval

Customers are responsible for carefully reviewing all digital proofs, mockups, and artwork approvals before production.

Once artwork approval has been provided:

• Changes may not be possible
• Additional charges may apply
• Production timelines may be affected

CustomCap.uk is not responsible for errors approved by the customer during the proofing process.

6. Production & Delivery

Production times vary depending on:

• Product type
• Order quantity
• Customization requirements
• Seasonal demand

Estimated production and delivery dates are provided as guidelines only.

While we make every effort to meet stated deadlines, we cannot guarantee delivery dates due to circumstances beyond our control, including:

• Courier delays
• Customs inspections
• Supply chain disruptions
• Severe weather conditions

7. Shipping Policy

Shipping costs are calculated during checkout unless otherwise specified.

Customers are responsible for providing accurate delivery information. We are not liable for delays or losses resulting from incorrect shipping details provided by the customer.

Risk of loss transfers to the customer once the order has been handed over to the shipping carrier.

8. Returns & Refunds

Because most products sold by CustomCap.uk are custom-made, personalized, or manufactured to customer specifications, they are generally non-returnable and non-refundable.

However, if:

• Products arrive damaged
• Products contain manufacturing defects
• Products differ substantially from approved artwork

Please contact us within 7 days of receiving your order.

Where appropriate, we may offer:

• Replacement products
• Repairs
• Partial refunds
• Full refunds

Any refund or replacement request will be reviewed on a case-by-case basis.

9. Cancellations

Orders may be cancelled before production begins.

Once production has started, cancellation requests may not be accepted, and partial or full charges may apply depending on the stage of production.

10. Website Use

By using our website, you agree not to:

• Engage in unlawful activity
• Upload malicious software or harmful code
• Attempt unauthorized access to our systems
• Interfere with website functionality
• Use our content without permission

Violation of these terms may result in suspension of access and legal action where necessary.

11. Limitation of Liability

To the maximum extent permitted by law, CustomCap.uk shall not be liable for:

• Indirect losses
• Consequential damages
• Loss of profits
• Business interruption
• Delayed shipments caused by third parties

Our total liability shall not exceed the amount paid for the affected order.

Nothing in these Terms excludes liability where exclusion is prohibited by law.

12. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website, you consent to the collection and processing of information in accordance with our Privacy Policy. Our privacy practices are designed to comply with applicable data protection laws, including UK GDPR requirements.

13. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Changes become effective immediately upon publication on this page.

Continued use of our website after updates constitutes acceptance of the revised Terms.

14. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

CustomCap.uk

Email: info@customcap.uk

Website: www.customcap.uk

We are committed to providing high-quality custom caps and excellent customer service while maintaining transparent and fair business practices.