Legal

Privacy Policy

At Custom Cap UK, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, request a quote, or communicate with us.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following information:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Company name (if applicable)

Order Information

  • Product details
  • Design files and artwork
  • Customization requirements
  • Order history
  • Payment information

Technical Information

  • IP address
  • Browser type
  • Device information
  • Website usage data
  • Cookies and tracking information

How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide quotes and customer support
  • Create and customize products
  • Deliver products and services
  • Improve our website and user experience
  • Send order updates and service notifications
  • Prevent fraud and unauthorized activities
  • Comply with legal obligations

Design Files and Artwork

Any logos, artwork, designs, or images submitted by customers remain the property of their respective owners.

By submitting artwork, you confirm that:

  • You own the rights to the design; or
  • You have permission to use the design.

We are not responsible for copyright or trademark violations arising from customer-submitted artwork.

Payment Security

We take reasonable measures to protect your payment information. Payments are processed through secure third-party payment providers. We do not store complete credit card or payment details on our servers.

Cookies

Our website may use cookies to:

  • Improve website performance
  • Remember user preferences
  • Analyze website traffic
  • Enhance browsing experience

You can disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

Third-Party Services

We may use trusted third-party services for:

  • Payment processing
  • Shipping and delivery
  • Website analytics
  • Marketing and advertising
  • Customer communication

These third parties may have access to certain information necessary to perform their services but are not permitted to use your information for any other purpose.

Marketing Communications

With your consent, we may send:

  • Promotional offers
  • Product updates
  • Company news
  • Special discounts

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our communications.

Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders
  • Provide customer support
  • Maintain business records
  • Comply with legal obligations

When information is no longer required, it is securely deleted or anonymized.

Data Security

We implement appropriate technical and organizational measures to protect your information against:

  • Unauthorized access
  • Loss or theft
  • Misuse
  • Alteration
  • Disclosure

While we strive to protect your information, no online transmission or storage system can be guaranteed to be 100% secure.

Your Rights

Depending on your location and applicable laws, you may have the right to:

  • Access your personal information
  • Request corrections to inaccurate information
  • Request deletion of your data
  • Restrict certain processing activities
  • Withdraw consent for marketing communications
  • Request a copy of your personal data

To exercise these rights, please contact us using the details provided below.

Children’s Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

If we become aware that information from a child has been collected, we will take reasonable steps to remove it.

External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of any websites they visit.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Any changes will be posted on this page with an updated revision date. Continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

Custom Cap UK

Website: https://customcap.uk/
Email: info@customcap.uk

We will make reasonable efforts to respond to privacy-related inquiries promptly.